Question session for the users aka commuters/pedestrians
📱Format: Phone call interview
Goals: Context Inquiry & Customer Journey
- Learn about the commuters' typical day& their transport routine
- Understand the existing state& system
- Map the customer journey
👥Participants: Working professionals, cyclists, industrial peeps, students
Participant 1:
Shekar, Age 48, Senior design engineer, Avid motor enthusiast
Participant 2:
NivI, Age 25, IT Professional, living that Tech bro phase
Participant 3:
Nishil, Age 17, High schooler, Sports and studies
Participant 4:
Vinu, Age 28, Cyclist, Pro at bikes
Breaking the ice: About their lifestyle/ technology usage
- How their typical day would be? (present&pre-pandemic)
- How do you usually go to work/run errands in general everyday?
- When did you switch to e-cycle commuting?
- What made you to switch?
📝 More questions!
- How do you usually start your work day?